Privacy Policy

IMPORTANT NOTICE

This Privacy Policy ("Policy") constitutes a legally binding agreement between you and The Wellness Limited ("The Wellness," "Company," "we," "us," or "our"). By accessing, using, or continuing to use our Services in any manner, you expressly acknowledge and agree that you have read, understood, and consent to all terms herein.

1. Definitions and Interpretation

For the purposes of this Policy:

• "Services" means all services provided by The Wellness including our website, mobile applications, health assessments, treatments, and consultations
• "Personal Data" means any information relating to an identified or identifiable natural person
• "Special Category Data" means personal data revealing health data, genetic data, or biometric data
• "Processing" means any operation performed on Personal Data

2. Data Controller Information

The Wellness Limited, incorporated under the laws of England and Wales, with registered office at Unit 4, 10 Portman Square, W1H 6AZ, London, UK, is the data controller for Personal Data processed under this Policy.

3. Categories of Personal Data Collected

We collect and process the following categories of Personal Data:

Identity Data

• Full name, title, date of birth, gender
• Identification documents (passport, driving license)
• Photographs for treatment records

Contact Data

• Address, email address, telephone numbers
• Emergency contact information

Health Data (Special Category Data)

• Medical history, current health conditions, medications
• Test results, treatment records, consultation notes
• Allergies, lifestyle information relevant to treatment

Financial Data

• Payment card details, bank account information
• Insurance information, transaction history

4. How We Collect Personal Data

We collect Personal Data through:

• Direct interactions when you book appointments, receive treatments, or contact us
• Automated technologies including cookies and analytics tools
• Third parties including healthcare providers, laboratories, and insurance companies

5. Purposes of Processing

We process your Personal Data for the following purposes:

• Providing medical and wellness services
• Managing appointments and patient records
• Processing payments and insurance claims
• Complying with legal and regulatory obligations
• Improving our services and conducting research (with consent)
• Marketing communications (with consent)

6. Legal Basis for Processing

We process your Personal Data based on:

• Consent: For marketing communications and certain health data processing
• Contract: To provide services you have requested
• Legal obligations: To comply with healthcare regulations and laws
• Vital interests: In medical emergencies
• Legitimate interests: For business operations and service improvement

7. Sharing of Personal Data

We may share your Personal Data with:

• Healthcare professionals involved in your care
• Laboratories and diagnostic service providers
• Insurance companies (with your consent)
• Professional advisers and service providers
• Regulatory bodies and law enforcement when required

We require all third parties to respect the security of your Personal Data and treat it in accordance with the law.

8. International Transfers

We may transfer your Personal Data outside the UK where necessary. When we do, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the UK ICO
• Adequacy decisions recognizing equivalent data protection standards
• Your explicit consent where required

9. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including:

• Medical records: Minimum 8 years after last treatment (or longer if required)
• Financial records: 7 years for tax purposes
• Marketing data: Until you withdraw consent

10. Your Rights

Under data protection law, you have the right to:

• Access: Request copies of your Personal Data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at privacy@thewellnesslondon.com.

11. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and audits
• Staff training on data protection
• Incident response procedures

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Analyze website usage and improve our services
• Remember your preferences
• Provide targeted advertising (with consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

13. Children's Privacy

Our Services are not directed to individuals under 18 years of age without parental consent. We do not knowingly collect Personal Data from children under 13. If you believe we have collected such data, please contact us immediately.

14. Changes to This Policy

We may update this Policy periodically. We will notify you of any material changes by posting the new Policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated Policy.

15. Contact Information