TERMS OF SERVICE

1. DEFINITIONS AND INTERPRETATION

For the purposes of these Terms, "Services" means any and all services, products, content, features, technologies, or functions offered by The Wellness, whether online or offline, including but not limited to our website located at thewellnesslondon.com, all subdomains, mobile applications, online health questionnaires, booking systems, telemedicine consultations, in-person consultations, PRP treatments, regenerative medicine procedures, aesthetic treatments, private GP appointments, comprehensive blood tests, hormone panels, diagnostic services, prescription medications, supplements, wellness programs, educational content, and any other health, medical, or wellness services we may offer now or in the future, together with all related equipment, facilities, and support services.

"User," "you," or "your" refers to any individual or entity accessing or using our Services, including patients, clients, website visitors, and any authorized representatives. "Healthcare Providers" means our employed or contracted physicians, nurses, practitioners, clinicians, and other qualified medical professionals. "Treatment" encompasses any medical, aesthetic, wellness, or health-related procedure, consultation, assessment, or intervention provided through our Services. "Prescription Services" means the evaluation, prescribing, dispensing, or facilitation of prescription medications through our authorized Healthcare Providers.

References to any statute or statutory provision include references to that statute or provision as amended, modified, re-enacted, or replaced from time to time. Words importing the singular include the plural and vice versa. References to "including" mean "including without limitation." Headings are for convenience only and do not affect interpretation. Any ambiguity shall be construed in accordance with standard legal principles and not necessarily against the drafting party.

2. SCOPE OF SERVICES AND SERVICE MODIFICATIONS

The Wellness operates as a premium health and wellness clinic providing specialized medical services, aesthetic treatments, and comprehensive health assessments. Our Services encompass traditional and innovative medical treatments, including but not limited to platelet-rich plasma (PRP) therapies for various indications including hair restoration, facial rejuvenation, sexual wellness, joint health, and other regenerative applications. We offer private general practitioner services providing comprehensive medical consultations, health screenings, preventive care, chronic disease management, and acute care services. Our diagnostic services include advanced blood testing, hormone profiling, metabolic assessments, genetic testing where applicable, and other laboratory services designed to provide comprehensive health insights.

We provide prescription medication services subject to appropriate medical evaluation and in compliance with all applicable regulations, including controlled substances where medically appropriate and legally permitted. Our wellness programs encompass nutritional counseling, lifestyle optimisation, stress management, and integrative health approaches. We also offer aesthetic and cosmetic treatments, telemedicine and remote consultation services, health education and coaching, and corporate wellness programs.

We reserve the absolute and unfettered right to modify, suspend, discontinue, or expand any aspect of our Services at any time without prior notice and without liability to you. This includes the right to change service offerings, alter treatment protocols based on evolving medical standards, modify pricing structures, change operating hours or locations, update technology platforms, discontinue specific treatments or medications, and introduce new services or requirements. You acknowledge that we have no obligation to maintain any particular service offering and that your ability to access specific Services may change without notice.

3. MEDICAL DISCLAIMERS AND ACKNOWLEDGMENTS

YOU EXPRESSLY UNDERSTAND AND ACKNOWLEDGE THAT ALL MEDICAL INFORMATION, TREATMENTS, AND SERVICES PROVIDED BY THE WELLNESS ARE SUBJECT TO INHERENT LIMITATIONS AND RISKS. The information provided through our Services, whether online or offline, including but not limited to website content, educational materials, consultation advice, and treatment recommendations, is intended for general informational and educational purposes only. Such information does not constitute specific medical advice for your individual condition and should not be relied upon as a substitute for professional medical judgment tailored to your unique circumstances.

The practice of medicine, including aesthetic and wellness treatments, is not an exact science, and no guarantees or assurances can be made regarding the outcome of any treatment or service. Individual results vary significantly based on numerous factors including but not limited to genetics, pre-existing conditions, lifestyle factors, compliance with treatment protocols, individual healing responses, and other variables beyond our control. We expressly disclaim any warranty or guarantee regarding specific outcomes, results, or improvements in your condition.

You acknowledge that all medical treatments, including those considered routine or minimally invasive, carry inherent risks of adverse reactions, side effects, or complications. These risks exist despite the exercise of appropriate care and skill by our Healthcare Providers. Specific risks vary by treatment and may include but are not limited to allergic reactions, infection, bleeding, bruising, scarring, nerve damage, unsatisfactory aesthetic results, failure to achieve desired outcomes, need for additional treatments, and in rare cases, serious injury or death.

Our Services are not designed or intended to address medical emergencies. We do not provide emergency medical services, after-hours emergency care, or acute trauma care. In case of a medical emergency, you must immediately call 999 or proceed to the nearest hospital emergency department. Any delay in seeking emergency care while attempting to contact or visit our clinic could result in serious harm or death, for which we disclaim all liability.

4. ELIGIBILITY AND ACCESS REQUIREMENTS

By accessing or using our Services, you represent, warrant, and covenant that you are at least 18 years of age or, if under 18, have obtained valid consent from a parent or legal guardian who agrees to be bound by these Terms on your behalf. For certain Services, including prescription medications and specific treatments, additional age requirements may apply as determined by law or our clinical policies.

You must possess the legal capacity to enter into binding agreements and are not barred from receiving Services under the laws of the United Kingdom or any other applicable jurisdiction. You have the full right, power, and authority to enter into these Terms and to fully perform your obligations hereunder. Your use of our Services will not violate any applicable law, regulation, order, or decree.

You agree to provide accurate, current, and complete information during registration, booking, consultation, and treatment processes. This includes but is not limited to your legal name, contact information, date of birth, medical history, current medications, allergies, previous treatments, and insurance information where applicable. You acknowledge that providing false, inaccurate, or incomplete information may result in inappropriate medical treatment, adverse health outcomes, denial of services, and potential legal liability. We reserve the right to verify any information you provide through appropriate means.

You are responsible for maintaining the confidentiality of your account credentials, including usernames, passwords, and any other authentication methods. You agree to immediately notify us of any unauthorized use of your account or any other security breach. You are fully responsible for all activities occurring under your account, whether or not authorized by you. We disclaim all liability for any loss or damage arising from your failure to maintain account security.

5. INFORMED CONSENT AND MEDICAL AUTHORIZATION

By receiving any Treatment or Service from The Wellness, you acknowledge that you have been provided with and have had the opportunity to review information regarding the nature of the proposed treatment, expected benefits, material risks, alternative treatments, and the risks of refusing treatment. You consent to the administration of treatments by our Healthcare Providers and authorize them to perform such procedures as may be deemed medically advisable.

You understand and agree that Healthcare Providers will exercise professional judgment in determining appropriate treatments and may refuse to provide services that they deem medically inappropriate, unsafe, or outside their scope of practice. This includes the right to refuse to prescribe certain medications, perform specific procedures, or continue treatment if compliance issues arise. Such decisions are made in accordance with professional medical standards and applicable regulations.

You authorize The Wellness to obtain and review your medical records from other healthcare providers as necessary for treatment purposes. You further authorize us to disclose your medical information to other healthcare providers, laboratories, pharmacies, insurance companies, and other entities as necessary for treatment, payment, or healthcare operations, subject to applicable privacy laws and our Privacy Policy.

You acknowledge that you have the right to refuse any treatment or withdraw consent at any time. However, you understand that refusing recommended treatments or failing to follow medical advice may result in adverse health outcomes, for which we disclaim liability. You further acknowledge that certain treatments, once initiated, may not be reversible and that withdrawal of consent mid-treatment may result in complications.

6. APPOINTMENT POLICIES AND CANCELLATIONS

All appointments must be scheduled in advance through our approved booking systems. We reserve the right to require deposits, advance payment, or credit card guarantees for appointment bookings. Appointments are subject to availability and Healthcare Provider schedules. We do not guarantee availability of specific providers or appointment times.

Our cancellation policy requires minimum 48 hours notice for all appointment cancellations or rescheduling requests. Failure to provide adequate notice will result in forfeiture of any deposits paid and may incur cancellation fees up to the full service cost. "No-show" patients who fail to attend scheduled appointments without notice will be charged the full appointment fee and may be refused future bookings. Repeated violations of our appointment policies may result in permanent termination of your access to Services.

We reserve the right to cancel, reschedule, or modify appointments due to Healthcare Provider availability, emergencies, equipment failures, or other operational requirements. While we endeavor to provide advance notice of any changes, we disclaim liability for any inconvenience, costs, or damages resulting from appointment modifications initiated by us.

Late arrivals may result in shortened appointment times or cancellation at our discretion, with full charges applying. We reserve the right to refuse service to patients who arrive more than 15 minutes late for scheduled appointments. Time allocated for appointments is based on scheduled services, and additional services requested during appointments may not be accommodated or may incur additional charges.

7. PAYMENT TERMS AND FINANCIAL POLICIES

Payment for all Services is due at the time of service unless alternative arrangements have been approved in writing by our authorized representatives. We accept payment by cash, credit card, debit card, and bank transfer. For certain high-value treatments or packages, we may require advance payment in full. All prices are quoted in British Pounds Sterling and are inclusive of VAT where applicable.

You are responsible for all charges incurred for Services provided, regardless of insurance coverage or third-party payment arrangements. If you have private medical insurance, we may bill your insurer directly for covered services as a courtesy, but you remain ultimately responsible for all charges not paid by insurance, including deductibles, co-payments, and non-covered services. Insurance pre-authorization does not guarantee payment, and you are responsible for understanding your coverage limitations.

Package deals, treatment bundles, and pre-paid services are non-refundable and non-transferable unless otherwise specified in writing. Unused portions of packages expire according to the terms specified at purchase, typically within 12 months. We reserve the right to modify package inclusions for medical or regulatory reasons, with appropriate adjustments or alternatives offered.

All fees must be paid in full before the release of any test results, medical records, prescriptions, or completion certificates. We reserve the right to withhold services or results for non-payment. Outstanding balances may be subject to late payment charges of 2% per month or the maximum rate permitted by law. Accounts more than 60 days overdue may be referred to collection agencies, with all associated costs borne by you.

8. REFUND AND RETURN POLICIES

Due to the personalized and medical nature of our Services, refunds are generally not available once services have been rendered or treatments have been initiated. This no-refund policy applies to all consultations, treatments, procedures, and prescription medications, regardless of outcome satisfaction or perceived efficacy. You acknowledge that medical treatments do not come with guarantees and that payment is for the service rendered, not specific results.

Prescription medications, supplements, and medical devices are non-returnable and non-refundable once dispensed, in accordance with pharmaceutical regulations and safety requirements. We cannot accept returns of any products that have left our custody due to safety, regulatory, and quality control requirements. This policy applies even if products are unopened or unused.

In exceptional circumstances, partial refunds or account credits may be considered at our sole discretion for services not yet rendered, such as unused portions of treatment packages where medical contraindications arise. Any such refunds will be subject to administrative fees of up to 25% of the refunded amount. Refund requests must be submitted in writing within 14 days of the relevant transaction.

Refunds, if approved, will be processed using the original payment method within 30 business days of approval. We reserve the right to deny refund requests that we determine, in our sole discretion, to be fraudulent, abusive, or in violation of these Terms. Chargebacks initiated without first attempting resolution through our refund process constitute a breach of these Terms and may result in immediate termination of Services and pursuit of legal remedies.

9. PRESCRIPTION MEDICATION SERVICES

Prescription medication services are provided solely through our licensed Healthcare Providers following appropriate medical consultation and evaluation. We do not provide prescription medications without proper medical assessment, and all prescribing decisions are made at the sole professional discretion of our Healthcare Providers based on medical necessity, safety considerations, and regulatory requirements.

You acknowledge that Healthcare Providers may refuse to prescribe requested medications if they determine such medications are not medically appropriate, carry unacceptable risks, or would violate professional standards or regulations. This includes but is not limited to controlled substances, medications with high abuse potential, medications for off-label uses not supported by evidence, and medications that may interact dangerously with your current treatments or conditions.

You agree to provide complete and accurate information about all current medications, supplements, and substances you are taking, as well as any history of substance abuse or addiction. Failure to disclose such information may result in dangerous drug interactions or inappropriate prescribing, for which you assume all risk and liability. You further agree to use all prescribed medications strictly according to directions and not to share, sell, or distribute medications to others.

We utilize prescription monitoring programs and other tools to ensure appropriate prescribing and to detect potential abuse or diversion. You consent to our participation in such programs and to the sharing of your prescription information as required by law or professional standards. Evidence of prescription medication misuse, doctor shopping, or drug-seeking behavior will result in immediate termination of prescription services and may be reported to appropriate authorities.

10. TELEMEDICINE AND REMOTE SERVICES

Where we offer telemedicine or remote consultation services, additional terms and limitations apply. Telemedicine services are not appropriate for all medical conditions and are provided at the professional discretion of our Healthcare Providers. Technical requirements for telemedicine include reliable internet connection, compatible devices, and appropriate software, which are your responsibility to maintain.

You acknowledge that telemedicine has inherent limitations compared to in-person examination and that certain conditions may require physical examination or testing that cannot be performed remotely. Healthcare Providers may determine that telemedicine is inappropriate for your condition and require in-person consultation. We disclaim liability for any adverse outcomes resulting from the inherent limitations of telemedicine.

You are responsible for ensuring privacy and confidentiality during telemedicine sessions, including securing a private location and ensuring no unauthorized persons can view or hear the consultation. Recording of telemedicine sessions by you is strictly prohibited without express written consent. We may record sessions for quality assurance and training purposes, subject to appropriate confidentiality protections.

Technical failures, internet disruptions, or platform malfunctions may occur during telemedicine services. We disclaim liability for any such technical issues and for any resulting inability to provide services. Telemedicine appointments disrupted by technical issues may be subject to full charges if the disruption is due to factors within your control.

11. INTELLECTUAL PROPERTY RIGHTS

All content, materials, information, software, products, services, and intellectual property accessible through our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, page layout, underlying code, software, trademarks, service marks, trade names, and trade dress, are the exclusive property of The Wellness or our licensors and are protected by UK and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to resell or make commercial use of our Services or content, collect or use any product listings or descriptions, make derivative uses of our Services or content, download or copy account information for the benefit of others, or use any data mining, robots, or similar data gathering or extraction methods.

You may not reproduce, duplicate, copy, sell, resell, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or otherwise exploit any content, software, products, or services obtained from our Services without our express written permission. Systematic retrieval of data or content from our Services to create or compile a collection, compilation, database, or directory is strictly prohibited.

Any unauthorized use of our intellectual property or Services terminates the license granted herein and may subject you to legal action. We reserve all rights not expressly granted in these Terms. No right, title, or interest in or to any intellectual property is transferred to you through your use of our Services, and all such rights are expressly reserved by The Wellness and our licensors.

12. USER CONDUCT AND PROHIBITED ACTIVITIES

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services in any way that violates any applicable federal, national, state, local, or international law or regulation, including but not limited to laws regarding the practice of medicine, prescription medications, data protection, and consumer protection.

You shall not engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Services, or which, as determined by us, may harm The Wellness or users of our Services or expose them to liability. Prohibited conduct includes but is not limited to attempting to gain unauthorized access to our Services, servers, or networks, introducing viruses or malicious code, interfering with the proper working of our Services, attempting to probe, scan, or test vulnerabilities, or circumventing any security measures.

You may not use our Services to transmit any harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material, impersonate any person or entity or misrepresent your affiliation with any person or entity, engage in any fraudulent, deceptive, or misleading behavior, violate the privacy rights of others, or collect personal information about other users without their consent.

You are prohibited from using our Services for any commercial purposes without our express written consent, including but not limited to advertising, solicitation, or promotion of goods or services, pyramid schemes, or chain letters. You may not use any deep-link, page-scrape, robot, spider, or other automatic device, program, algorithm, or methodology to access, copy, or monitor any portion of our Services without our express written consent.

13. PRIVACY AND DATA PROTECTION

Your use of our Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information, including sensitive health information. By using our Services, you consent to our data practices as described in the Privacy Policy.

You acknowledge that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your personal information. While we implement industry-standard security measures, you understand and accept the inherent risks of providing personal and health information online and through electronic systems. We disclaim liability for any unauthorized access to or use of your personal information that occurs despite our reasonable security measures.

You grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, and display any feedback, suggestions, or ideas you provide regarding our Services, without compensation or attribution to you. You represent that any such submissions are original to you and do not violate any third-party rights.

14. THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to third-party websites, services, or resources that are not owned or controlled by The Wellness. These links are provided for convenience only and do not constitute endorsement or approval of such third parties or their content, products, or services. We have no control over and assume no responsibility for the content, privacy policies, practices, or services of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods, or services available on or through any third-party websites or services. Your interactions with third parties, including payment and delivery of goods or services, are solely between you and such third parties.

If you access third-party services through our Services, such third parties may have access to your information as described in their respective privacy policies. We strongly advise you to review the terms and privacy policies of any third-party services before engaging with them. Your use of third-party services is at your own risk and subject to the terms and conditions imposed by such third parties.

15. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY DEFECTS WILL BE CORRECTED OR THAT OUR SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR SERVICES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

YOU UNDERSTAND AND AGREE THAT YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE USE OF OUR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE WELLNESS, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OR INABILITY TO USE OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US FOR SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED POUNDS STERLING (£100).

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ANY LIMITED REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. THESE LIMITATIONS DO NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION.

YOU ACKNOWLEDGE THAT THE FEES CHARGED FOR OUR SERVICES REFLECT THE ALLOCATION OF RISK SET FORTH IN THESE TERMS AND THAT WE WOULD NOT ENTER INTO THESE TERMS WITHOUT THESE LIMITATIONS ON OUR LIABILITY. YOU AGREE THAT THE LIMITATIONS OF LIABILITY ARE AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN US.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Wellness, our affiliates, and our respective officers, directors, employees, agents, partners, suppliers, and licensors from and against any and all claims, demands, actions, causes of action, suits, proceedings, investigations, losses, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

Your breach or alleged breach of these Terms or any applicable laws or regulations; your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual rights; your use or misuse of our Services, including but not limited to any content you submit, post, or transmit through our Services; your negligent or willful misconduct; any misrepresentation made by you; your failure to provide accurate information or your provision of false or misleading information; your failure to comply with medical advice or treatment protocols; or any dispute between you and any third party relating to your use of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You may not settle any claim that affects our rights or obligations without our prior written consent. This indemnification obligation will survive the termination of these Terms and your use of our Services.

18. DISPUTE RESOLUTION AND ARBITRATION

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR YOUR USE OF OUR SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF INTELLECTUAL PROPERTY RIGHTS OR CONFIDENTIAL INFORMATION.

The arbitration will be administered by the London Court of International Arbitration (LCIA) in accordance with the LCIA Arbitration Rules then in effect, except as modified by these Terms. The arbitration will be conducted in London, England, in the English language. The arbitrator will be selected in accordance with the LCIA Rules. The arbitrator's decision will be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND THE WELLNESS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AND THE WELLNESS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Nothing in this arbitration provision shall prevent either party from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may award any relief that would be available in court under law or in equity. Each party will bear its own costs and attorneys' fees in arbitration unless the arbitrator determines that a party has prevailed on substantially all of its claims, in which case the arbitrator may award costs and reasonable attorneys' fees to the prevailing party.

19. TERM AND TERMINATION

These Terms commence upon your first access or use of our Services and continue until terminated. We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these Terms, suspected fraudulent, abusive, or illegal activity, medical or safety concerns, non-payment of fees, or at our sole discretion.

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, limitations of liability, indemnification obligations, dispute resolution provisions, and general provisions. Termination of these Terms will not affect any rights or obligations that arose prior to termination.

You may terminate your use of our Services at any time by ceasing all use and notifying us in writing. Such termination does not relieve you of any obligations incurred prior to termination, including but not limited to payment obligations for services rendered. Pre-paid services, packages, or deposits are non-refundable upon termination unless otherwise required by law.

20. MODIFICATIONS TO TERMS AND SERVICES

We reserve the right to modify these Terms at any time in our sole discretion. If we make material changes to these Terms, we will notify you by email to the address associated with your account, by posting a notice on our website, or through other appropriate means. Any changes will be effective immediately upon posting unless otherwise specified.

Your continued use of our Services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using our Services. We encourage you to review these Terms periodically to stay informed of any changes. The "Last Updated" date at the top of these Terms indicates when they were last revised.

We may also modify, suspend, discontinue, or restrict access to any aspect of our Services at any time without notice and without liability. We may impose limits on certain features or restrict your access to parts or all of our Services without notice or liability. You acknowledge that we have no obligation to maintain, support, upgrade, or update our Services.

21. FORCE MAJEURE

Neither party will be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, quarantine restrictions, strikes, shortages of transportation facilities, fuel, energy, labor or materials, or failures of information technology systems due to cyber attacks or infrastructure breakdowns.

In the event of force majeure, the affected party will promptly notify the other party and use commercially reasonable efforts to mitigate the impact of the force majeure event. If a force majeure event prevents performance for more than sixty (60) days, either party may terminate the affected Services upon written notice without liability for such termination.

22. GOVERNING LAW AND JURISDICTION

These Terms and any Disputes shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Subject to the arbitration provisions above, you irrevocably consent to the exclusive jurisdiction and venue of the courts in England and Wales for any legal action that is not subject to arbitration.

You waive any objection to jurisdiction and venue in such courts on the basis of forum non conveniens or otherwise. You agree that a judgment in any such action or proceeding may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. Any claims or causes of action must be brought within one (1) year after the claim or cause of action arises, or such claim or cause of action is permanently barred.

23. GENERAL PROVISIONS

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and The Wellness regarding your use of our Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding our Services.

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent, or if such modification is not possible, severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of The Wellness.

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign these Terms and our rights and obligations hereunder to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

Any notices or communications required or permitted under these Terms must be in writing and delivered to the addresses specified in these Terms. Electronic communications satisfy any writing requirement. Notices to us must be sent to our registered office address with a copy to legal@thewellnesslondon.com. Notices to you will be sent to the email or physical address you provide in your account information.

The section titles in these Terms are for convenience only and have no legal or contractual effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and The Wellness.

24. CONTACT INFORMATION

For questions, concerns, or communications regarding these Terms of Service, please contact: