App Support
Get help with The Wellness app and services
About The App
The Wellness App
Your comprehensive wellness companion for booking treatments, tracking health metrics, and accessing personalized care recommendations.
Current Version
Version 1.0.0
Compatible with iOS 14.0+ and Android 8.0+
Frequently Asked Questions
How do I book an appointment through the app?
Open the app, browse our services, select your preferred treatment, choose an available time slot, and complete your booking with secure payment. You'll receive instant confirmation and calendar reminders.
Can I access my test results in the app?
Yes, all your blood test results and health reports are securely stored in your account. You can view, download, and share them with healthcare providers directly from the app.
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your email address. We'll send you a secure link to create a new password. If you don't receive the email, check your spam folder or contact support.
Is my personal health data secure?
Absolutely. We use bank-level encryption and comply with GDPR and healthcare data protection standards. Your data is never shared without your explicit consent and is stored securely in UK-based servers.
Can I reschedule or cancel appointments?
Yes, you can reschedule or cancel appointments up to 24 hours before your scheduled time through the app. For same-day changes, please call our clinic directly at 020 3951 3429.
Need More Help?
Email Support
team@thewellnesslondon.com
We respond within 24 hours
Privacy & Legal
Privacy Policy
View our Privacy Policy
Learn how we protect your data
Terms of Service
View our Terms of Service
App usage terms and conditions
About The Company
The Wellness app is developed and operated by The London Wellness Clinic Ltd, a registered company in England and Wales.
Address: 1 Orchard St, London W1H 6HJ
Phone: 020 3951 3429