The Wellness for hotels and residences
The private doctor the world’s best hotels call
A doctor to the room in 13 cities, day and night.
Guest health, to one standard in every property
- 01
Your guests
A doctor to the room, with prescriptions delivered and specialists arranged.
- 02
Your residents
Owners of branded residences can hold the membership in every city.
- 03
Your people
The team who look after your guests hold the Team membership.
- 04
Your desks
One number and one WhatsApp for every property, answered within the hour.
A doctor to the room, from
Live in every property within seven days
- Day 1A conversation with your head of guest experience.
- Days 2 to 3One proposal and one data processing agreement for every property.
- Days 4 to 5Your concierge desks briefed and the line live.
- Days 6 to 7Your first guests seen.
For the company behind the brand
Your leaders and your teams can hold the same membership, with inpatient, outpatient and dental care in every city.
The Wellness for teamsRefer a guest
We arrange the doctor as soon as these arrive, and call you back within minutes.
Faster by WhatsApp or telephone
Questions about guest health and hotel doctors
Is there a hotel doctor on call through the night?
Yes. A request from your desk is answered within the hour, day and night, and a doctor is sent to the room in every city we serve.
What does a hotel doctor visit cost?
A doctor to the room is from £450 in London, and each city has its own fee. Hotel groups and residences receive one quote for every property.
How is a guest’s privacy protected?
A guest’s health information belongs to the guest. The hotel receives confirmation that a visit happened and an invoice, never the clinical details, under a data processing agreement.
What happens in an emergency?
Your team should call the local emergency number first. Your concierge then follows the guest into hospital, keeps the family informed and arranges care after discharge.
Can our staff join the membership?
Yes. The people who look after your guests can hold the Team membership, with inpatient, outpatient and dental care in every city.
Talk to us about your properties
Tell us your group and its properties, and we’ll design one standard for all of them.