Babylon Health Alternative UK: Where to Go Now for an Online GP

What happened to Babylon Health

Babylon Health was a London telehealth company, once valued at nearly $2 billion, best known for its app-based GP consultations and its NHS GP at Hand service. In 2023 the company ran out of road: its UK divisions were placed into administration, it filed for bankruptcy in the US, and its UK assets were sold to US-based eMed (widely reported at the time; UK asset sale reported at roughly $620,000).

One detail matters for patients: GP at Hand, the NHS service Babylon ran, did not close. It was sold and continues to operate for NHS-registered patients in London under new ownership. What ended is Babylon's own private online GP service - the one many patients used and paid for directly.

So if you had the Babylon app for private consultations and it no longer works for you, you are looking for exactly what The Online GP provides.

What former Babylon patients usually need

• A like-for-like replacement: same-day online GP consultations, prescriptions sent to a pharmacy, sick notes and referrals when clinically appropriate.

• Simple booking: Babylon was app-based; many former users now prefer a service with no app at all. The Online GP books in your browser in about two minutes.

• Phone consultations cost £59 for 15 minutes and video consultations are from £150. Confirm in-person fees and any separate charges before booking.

• Somewhere to go when it is not straightforward: Babylon was digital-only. If a consultation reveals something that needs an examination, blood tests or imaging, The Online GP steps up to in-person care at The Wellness clinic, 10 Portman Square, Marylebone - subject to availability.

How The Online GP compares to what Babylon offered

• Consultations: Babylon offered app-based video and chat consultations. We offer phone (£59) and video (from £150) consultations with GMC-registered doctors, no app required.

• Prescriptions: subject to clinical assessment and pharmacy timing; confirm any separate fees before booking.

• Sick notes and medical letters: subject to clinical assessment, with fees and delivery timing confirmed before booking.

• Regulation: care from GMC-registered doctors, delivered from a CQC-registered London clinic.

• Availability: same-day appointments seven days a week, subject to availability.

• Continuity: a doctor-led practice you can return to, with in-person appointments, diagnostics and ongoing care under one roof.

Frequently asked questions

Is Babylon Health still operating? Babylon as a company went into administration in 2023 and its UK assets were sold. Its private online GP service ended. GP at Hand, the NHS service it ran, continues separately under new ownership for NHS-registered patients.

I was a Babylon patient. Can I just sign up with you? Yes - book directly on our website, no app, no referral needed. If you have records from Babylon, bring whatever you have to your first consultation; our doctors will work from what is available.

Do you offer what Babylon's app did? The core of it, yes: fast access to a doctor, prescriptions, sick notes, referrals. The differences: no app, published prices, and a physical London clinic behind the online service.

What does it cost? Phone consultations cost £59 for 15 minutes and video consultations are from £150. Confirm in-person fees, inclusions and any separate charges before booking.

Book now

Phone consultations cost £59; appointment availability is confirmed before booking. Book online at theonlinegp.com in about two minutes - no app required.