Kry vs The Online GP (2026): An Honest Comparison

The basics

• Kry: European telehealth company (formerly Livi in the UK). Video consultations in the Kry app. Free via partnered NHS practices if you are registered with one; otherwise pay-as-you-go, currently £60 per appointment according to Kry's support pages (checked October 2026). CQC-rated provider.

• The Online GP: the online practice of The Wellness, a London clinic. Phone consultations (£59, 15 minutes), video consultations (from £150, 30 minutes) and in-person appointments (fees confirmed before booking) at 10 Portman Square, Marylebone. GMC-registered doctors; CQC-registered clinic.

Where Kry is strong

• The NHS route. If your GP practice is partnered with Kry, appointments can be free on the NHS. For non-urgent issues when cost matters most, that is hard to beat.

• Scale. Kry is one of Europe's largest telehealth providers, with long opening hours seven days a week and a large clinician pool.

• Established app. If you are happy in an app, the experience is polished.

Where The Online GP is strong

• No app. Booking and consultations run in your browser. Nothing to install, nothing to update, no account software.

• Published prices. Every fee is on the website before you book. Kry does not publish prices on its main website.

• Phone consultations. Sometimes you do not want a video call. Our 15-minute phone consultation is £59 - comparable to Kry's £60 video appointment.

• In-person backup. Kry is video-only: if you need an examination, a blood test, imaging or a procedure, you start over elsewhere. With us, the same practice can continue your care in person, subject to clinical suitability and appointment availability.

• Continuity. A doctor-led practice rather than a clinician pool - you can come back to the same team.

• Time with the doctor. Our standard video consultation is 30 minutes, not a short slot.

Price comparison (checked October 2026)

• Kry pay-as-you-go video appointment: £60 (support.kry.co.uk). Free via partnered NHS practices where eligible.

• The Online GP: phone £59 (15 minutes), video from £150 (30 minutes). Confirm in-person fees and any document or prescription charges before booking; these services depend on clinical assessment, and pharmacy costs are separate.

Worth noting when comparing Kry with video consultations from £150: Kry's appointment is a short app-based video slot; ours is a 30-minute consultation with a doctor who can also see you in person afterwards if needed.

Which should you choose?

Choose Kry if you are eligible for its free NHS route, you like app-based care, and your issue is a straightforward one-off.

Choose The Online GP if you want browser booking with no app, transparent published pricing, the option of a phone consultation, longer appointment times, or an online doctor who can also examine, test and treat you in person in London.

Frequently asked questions

Is Kry legitimate? Yes - a large, CQC-rated European telehealth provider. This comparison is about fit, not legitimacy.

Can both services issue prescriptions and sick notes? Yes, both can, where clinically appropriate.

Does The Online GP have an app? No - and that is deliberate. Everything works in your browser.

What happens if my online consultation shows I need to be examined? We can arrange an appointment at 10 Portman Square, subject to availability and clinical suitability. With an app-only service, you would be starting again with a new provider.

Book now

Appointments are subject to availability; same-day care is not guaranteed. Book at theonlinegp.com in about two minutes - no app required.