What to Expect at The Wellness. Our Service Standards, in Plain Terms
The quality of private medical care is decided less by the building than by a handful of practical things that most clinics never write down. How quickly you can be seen. How long the doctor has with you. Whether you know the price before you arrive. Whether the appointment ends with the problem solved or with a list of things to organise yourself. And whether your information stays private. This page sets out exactly what The Wellness commits to on each of those, so you can hold us to it. You can be seen the same day, 7 days a week, by video, in person at 10 Portman Square in Marylebone, or at your home, hotel or office. Appointments are 30 minutes rather than the 10 that are common elsewhere, with examination. Telephone consultations cost £59 and video consultations are from £150. Home visits cost £450; hotel visits cost £495 daytime / £595 evening. Enquire for other services and any weekend surcharge, and confirm the total fee before booking. Prescriptions, fit notes and referral letters depend on clinical assessment; separate pharmacy costs apply. Bloods, scans and specialist opinions are arranged for you rather than handed over as instructions. Nothing creates an NHS record, and nothing is shared with an employer, insurer or other doctor without your written consent. Language availability is confirmed before booking.
Last updated 29 September 2026.
Message us on WhatsApp or email team@thewellnesslondon.com or call 020 3951 3429.
Access
Same-day appointments 7 days a week, including evenings, weekends and bank holidays. A message on WhatsApp is answered by a person, not an automated booking system, and usually secures a time within hours.
Three ways to be seen. By video from anywhere, in person at 10 Portman Square, or at your home, hotel or office, usually within the hour across central London.
No registration, no referral, no insurance and no UK address needed. Visitors from abroad are seen on the same basis as London residents.
Enquire about availability and fees for family appointments and additional household members.
Time with the doctor
Thirty minutes for a standard in-person consultation, 45 minutes for an extended one. That time is what allows a proper history, an examination, a clear explanation and a plan, and it is the single biggest difference between a rushed appointment and a useful one.
Always an experienced, GMC-registered doctor, never a substitute, and the option to see the same doctor again when you return.
Price
The total fee and what it includes are confirmed before booking. Prescriptions, fit notes and referral letters depend on clinical assessment. Confirm any separate fee and document delivery timing before booking; pharmacy charges for medicines are separate.
No membership is required to book an individual appointment. Enquire for membership terms, the current fee and services included. Confirm appointment fees and any separate costs before booking.
Third-party costs, such as imaging and specialist consultations, are quoted and confirmed before anything is arranged.
The appointment finishes the job
Prescriptions issued in the appointment and sent to a pharmacy near you, including late-opening pharmacies, or delivered to your hotel.
Blood tests arranged at an accredited partner laboratory, with results explained by a doctor rather than sent to you as a list of numbers.
Imaging arranged at the London centre best equipped for your question, performed by an experienced sonographer and reported by a consultant radiologist, and followed by a review appointment that goes through the result.
Referrals written to a named consultant with the appointment booked, not a letter handed to you to arrange yourself.
Ask what to expect for your problem on WhatsApp or email team@thewellnesslondon.com.
Honesty about what we can and cannot do
We tell you before you book if we cannot help. Controlled drugs such as strong painkillers, sleeping tablets and ADHD stimulants cannot appropriately be issued at a first consultation without established records. An emergency needs 999, not an appointment. And some problems are better served by a pharmacy under Pharmacy First, which is free.
We tell you when a test is not worth having, including tests we could sell, and we follow published evidence standards set out on our How We Practise page.
We never guarantee an outcome, because no honest doctor can.
Privacy
Nothing creates an NHS record. Your notes are held securely and released to nobody, including your NHS GP, your employer or an insurer, without your written consent.
Where a company or family office pays for your care, it receives an invoice and nothing else, with no results, findings or indication of what was discussed.
Where you would like a summary sent to your own doctor, it is prepared in a form they can use and sent only with your agreement.
If something is not right
Tell us, by WhatsApp, email or phone. A senior member of the team will respond, and clinical concerns are reviewed by a doctor. If you think anything on our website is inaccurate, email team@thewellnesslondon.com and a doctor will review it.
What it costs
Harley Street GP consultations sit at £250 to £350, visiting doctor services charge £400 to £600 and above for evening visits, and membership practices charge annual retainers running into thousands and then £400 to £600 or more per visit.
Confirm the total appointment fee, what it includes and any separate charges before booking. Video consultations are from £150; telephone consultations cost £59.
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Family Office Programme: enquire for the current fee, eligibility and services included.
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Executive Health Programme: enquire for the current fee and services included.
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Individual Membership: enquire for the current fee, eligibility and services included.
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Home visits £450. Hotel visits £495 daytime / £595 evening. Enquire for office visits, additional household members and any weekend surcharge.
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Extended 45-minute consultation: enquire for the current fee.
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In-person consultation, 30 minutes with examination: enquire for the current fee.
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Same-day video consultation, from £150. Telephone consultation, £59.
Related reading
Our doctors sets out who you will see and their qualifications, how we practise medicine sets out our evidence standards, private GP in London covers the full service, and walk-in doctor in London explains the fastest way to be seen today.
Book today on WhatsApp or call 020 3951 3429.
Frequently asked questions
How quickly can I be seen at The Wellness
The same day, 7 days a week, including evenings, weekends and bank holidays. A WhatsApp message is answered by a person and usually secures a time within hours, by video, in person at 10 Portman Square, or at your home, hotel or office.
How long is an appointment
Thirty minutes for a standard in-person consultation with examination and 45 minutes for an extended consultation.
Are there hidden charges
Confirm the total fee and what is included before booking. Prescriptions, fit notes and referral letters depend on clinical assessment. Pharmacy costs are separate; ask for a quote for tests, imaging and other services before they are arranged.
Do I need a membership to be seen
No membership is required to book an individual appointment. Enquire for membership terms, the current fee and services included. Confirm appointment fees and any separate costs before booking.
Will my employer or insurer see my records
No. Nothing creates an NHS record and nothing is shared without your written consent. Where a company pays, it receives an invoice and nothing else.
What if I am not happy with my care
Tell us by WhatsApp, email or phone. A senior member of the team will respond, and clinical concerns are reviewed by a doctor.
The Wellness is a doctor-led private healthcare group providing medical care from 10 Portman Square, Marylebone, adjacent to Harley Street, and from the Light Centre, 9 Eccleston Street, Belgravia. All doctors are GMC-registered. In an emergency call 999.
Enquire now on WhatsApp or email team@thewellnesslondon.com or call 020 3951 3429.
References. General Medical Council, Good Medical Practice and the medical register. NHS England appointments in general practice, February 2026. NHS England Pharmacy First service specification. UK General Data Protection Regulation and Data Protection Act 2018. Published 2026 London private GP, visiting doctor and membership practice market pricing.
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