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Kry, formerly Livi, offers video appointments with a GP, an advanced clinical practitioner or a physiotherapist, £60 pay as you go. The Wellness sees you in person for 30 minutes with a named GP at 10 Portman Square or 9 Eccleston Street, London, the same day for £220, with tests and specialists arranged by the same practice.
Updated
| The Wellness | Kry | |
|---|---|---|
| How you are seen | In person in clinic, by telephone, or at your home or hotel | By video in the Kry app1 |
| Who you see | A named GP, among them Dr Adel Elalfy FRCGP, who leads primary care, and Dr Heidi Hamer | A GP, an advanced clinical practitioner or a physiotherapist, depending on your symptoms2 |
| How soon | The same day, 7am to 9pm every day | The next available clinician, or a time within the next 3 days1 |
| Tests and scans | Blood drawn in clinic, and scans and specialists arranged by the same practice | Prescriptions, private referrals and sick notes for up to 2 weeks1 |
| Price of one appointment | £220 for 30 minutes in clinic today, £150 the next day, £59 by telephone | £60 pay as you go, with the price of a prescription depending on the medicine1 |
We read each Kry figure on its own website on 24 October 2026. The numbered notes link to every page we read.
At The Wellness you see a named GP for 30 minutes, the same doctor can see you again, and the doctor who orders a test reads the result and tells you what happens next.
Seeing the same doctor matters. A systematic review found 22 studies of continuity of doctor care and mortality, and 18 of them reported lower death rates when patients saw the same doctor more often. Pereira Gray and colleagues, Continuity of care with doctors, a matter of life and death? A systematic review of continuity of care and mortality, BMJ Open, 2018
Results that nobody acts on are a known failure in outpatient care. A systematic review of 19 studies found that between 6.8% and 62% of laboratory results were not followed up, and missed results were linked to delayed diagnoses. Callen and colleagues, Failure to follow-up test results for ambulatory patients, a systematic review, Journal of General Internal Medicine, 2012
Choose The Wellness if you want to be seen in person by a named GP today, with tests, scans and specialists arranged by the same practice.
On 24 October 2026 Kry listed a pay as you go video appointment at £60, with prescriptions priced by the medicine. At The Wellness 30 minutes in person with a GP is £220 the same day or £150 the next, and a telephone consultation is £59.
Yes. Kry says Livi is now Kry, under a new name.
Yes. Every clinic appointment is face to face, for 30 minutes, at 10 Portman Square in Marylebone and 9 Eccleston Street in Belgravia, and a doctor can come to your home, hotel or office in London.
10 Portman Square in Marylebone, London, open 7am to 9pm every day. Our second clinic is at 9 Eccleston Street in Belgravia.
Written and reviewed by the clinical team at The Wellness. Last reviewed Medically reviewed by Dr Sofian Youssef, GMC 7713973
Tell us what is going on. A doctor reads every request and replies with the right appointment, today if it should be today.