These terms cover the referral programme at The Wellness, for members and patients, partners, creators and clinicians. They sit alongside our website terms and our privacy policy.
Last updated
1. Who the programme is for
The programme runs at The Wellness clinics in the United Kingdom.
Our US clinics are run separately and are not part of the programme. Referrals to a US clinic earn no credit or status.
A referrer must be a member or a patient of The Wellness.
The friend must be new to The Wellness. A person cannot refer themselves.
2. Credit for members and patients
The referrer receives £100 in-house credit for each friend who attends their first paid appointment. Booking an appointment, or attending a free call, does not count.
Credit can be spent only on services that do not include a prescription-only medicine. It cannot be spent on a prescription-only medicine, or on any appointment, procedure or package that includes one.
Credit is capped at £1,000 for each person in a calendar year, from 1 January to 31 December.
Credit expires 12 months after the date it is issued.
Credit has no cash value, cannot be exchanged for cash and cannot be transferred to another person.
3. What the friend receives
The friend receives priority booking for their first appointment. They pay the published price, and no discount applies.
A referral never changes the clinical advice the friend receives. A doctor decides what is clinically appropriate.
4. Status
A completed referral is a friend who has attended their first paid appointment.
After 3 completed referrals, the referrer receives priority booking.
After 10 completed referrals, the referrer also receives guest passes and invitations to member events.
5. Reviews and public posts
No credit, status or other reward depends on a review, a rating or a social media post. We do not ask for a review in return for anything.
Anyone who posts publicly about the programme, or shares a referral publicly, must mark the post #ad, clearly and at the start.
No post about the programme may mention or show a prescription-only medicine.
6. Partners
Hotels, private members’ clubs, concierge services and family offices may apply to be partners, and we verify every application before registering a partner.
No payment passes either way. We pay no fee for an introduction, a partner pays nothing to us, and nothing is paid per patient.
The guests or members of a partner receive a priority-access card and a direct concierge line. Partners receive a named contact and joint events.
Registered means applied and verified, and brings a named contact at The Wellness.
Authorised means three referrals seen and an introduction call, and brings priority same-day access for your members and a clinician who knows the account.
Premier means twelve referrals seen in a year, and brings an in-house clinic session each quarter and joint events.
Guests and members pay the published price for their own care.
7. Creators
Creators are paid a flat fee for each piece of content we approve. Every piece is marked #ad.
Commission is paid only on products sold from the shop, never on clinic appointments or treatments.
Content must never mention or show a prescription-only medicine, and must never be presented as a customer review.
We approve every piece of content before it is published.
8. Clinicians
We pay no referral fees to clinicians, ever.
Patients referred by a clinician get fast-track access. The referring clinician receives the results, with the patient’s consent, through our published referral pathway.
9. General
We may withhold or cancel credit or status that was earned against these terms, including through a self-referral or a false introduction.
We may change or end the programme. Credit already issued stays valid until it expires.
These terms are governed by the law of England and Wales.
Questions about the programme go to team@thewellnesslondon.com.