About the role - Why this role exists
The Wellness is a doctor-led private clinic focused on preventive care and personalised service. You combine warmth with careful administration and take responsibility for making each patient's journey clear and well organised. This is a fully remote, non-clinical role: you coordinate the London clinic and its partners remotely, with no on-site attendance.
What you will do
- Respond to patient enquiries by phone, email and messaging, with clear, accurate and considerate replies
- Coordinate appointments, blood tests, imaging and follow-up with patients, clinicians and providers
- Set sales appointments and coordinate the handover to the sales team (this work does not earn commission)
- Confirm practical details, preparation instructions and next steps; track outstanding actions through to completion
- Arrange delivery of clinician-approved results and summaries, escalating clinical questions to a clinician rather than interpreting results or giving medical advice
- Keep booking and CRM records accurate, protect confidential information and give colleagues a clear handover
- Handle delays and service problems calmly, and help improve checklists and service standards
What we are looking for
- Experience in customer support, private-client service, hospitality, healthcare administration or a similar role
- Excellent spoken and written English, careful listening and clear phone communication
- Strong organisation, attention to detail and comfort with scheduling, CRM and case-management tools
- Sound judgement about confidentiality and when to escalate
- A suitable private workspace and reliable connectivity
- Healthcare experience and additional languages are useful; clinical qualifications are not required
Success in the role
Accurate bookings, timely follow-up, clear patient communication and dependable handovers. Specific response-time and service targets are agreed during onboarding. This is not a clinical decision-making or commissioned treatment-sales role.
How to join
Apply with your CV on this page, then take our culture test. It shows us how you think, decide and work, and it is the same for every role. A score of 80% or above is required to proceed to screening. Every stage after that is by invitation, and each one goes deeper: conversations with the people you would work alongside, and time with the clinical team. We reply at every stage.
Pay, hours and terms
- Hours: 50 hours per week; daily schedule and time-zone overlap to be announced
- Pay: R7,700 per month (South Africa) or PHP29,500 per month (Philippines), no commission
- Employer: The London Wellness Clinic Ltd, trading as The Wellness
- Training: Paid
- Reports to: Sofian Youssef and Omar
- Engagement: Subject to lawful engagement review. Final terms must meet the mandatory pay protections for the lawful engagement arrangement in your country before an offer.
There is no minimum number of years of experience. If you can do the work exceptionally well, we want to hear from you. We hire on evidence of ability and welcome people of every background. If you need an adjustment at any stage, tell us and we will make it.