About the team
Technology will change how every person is looked after, and The Wellness exists to lead that change. We are a doctor-led clinic built on frontier technology we made ourselves, caring for people in London and in cities across the world, from New York and Dubai to Singapore and Tokyo.
Operations turns that mission into the experience of every person we look after, in every city we serve.
About the role
The Head of Clinic Operations is the first leader of The Wellness after the founders. You will run the clinic with the full support of the founders and the authority to match, and set the standard every clinic and partner of ours is measured against.
Your work is to make The Wellness the international leader in technology-led healthcare. That means more people looked after, in more places, than any clinic has reached before. It means members who stay with us for life, and employers, family offices, embassies and insurers around the world who trust us with their people. Building the future of healthcare is a responsibility and a privilege, and we take both seriously.
Service is the work. Every person who comes to us should be looked after better than anywhere they have been, and every partner should find us the easiest clinic they work with.
Each week you will make one big improvement to how The Wellness runs.
The clinic is open 7 days a week, and this role stays close to it on every one of them. The work is hard and the days are long. The people who do well here want it that way.
What this role is like
- The most consequential work of your career. What you build here decides how people are cared for, in work where the stakes are someone's health.
- More responsibility than anyone else would give you. You will lead a clinic that some of the most demanding clients and partners in the world rely on, years before most people get that chance.
- The people beside you. You will work every day with doctors, engineers and founders who are among the best at what they do, and you will raise their standard as they raise yours.
- A remit that grows with you. As The Wellness grows across the world, so does your role. The best person in this seat becomes the person who leads it everywhere.
- Not for most people. It is intense and the bar is very high. For the few it suits, it will be the defining work of their career.
In this role, you will
- Lead The Wellness day to day, with the full support of the founders
- Make The Wellness the international leader in technology-led healthcare, in London and in every city we serve
- Run the clinic on the numbers that matter, from how quickly every client has an answer to the quality of their care and how personal it feels, and improve them every week
- Lead the team in New York and across time zones, and hire people who raise the bar
- Win and keep the relationships that grow us, with employers, family offices, hotels, embassies and insurers around the world
- Build our network of partner clinics, labs and specialists, and hold every one of them to our standard
- Keep the clinic ready for inspection on any day of the year
- Turn every task done twice into an agent or software, with the team building our technology
In your first year
- The Wellness at a scale it has never reached, with clients in every city we serve
- 52 improvements to how The Wellness runs, one every week
- New profit grown, and shared with you
- Care in every one of our cities delivered to the London standard
Where this goes
We believe The Wellness can become the clinic people choose first in every city in the world, and this role grows with that ambition. Whoever leads it well becomes Head of Clinics across all our cities and helps lead the company that changes how the world is looked after. We give people more responsibility, sooner, than would seem reasonable almost anywhere else, and we judge them on what they deliver rather than on years served. Everyone here owns the mission personally.
You may thrive in this role if you
- Have a great attitude: positive, curious and hungry to learn
- Treat service as the whole job, because what you receive always matches what you give
- Think big, and set goals most people would call unreasonable
- See something broken and fix it yourself, without being asked
- Want to win, and care tremendously about being the best in the world at what you do
- Decide fast, try things often and change course without ego
- Read far outside your field and bring back ideas nobody else had
- Use AI every day, and reach for an agent before you reach for another pair of hands
- Have a real drive to build, and have already built something with your name on the result
- Believe no task is above or beneath you
Strong candidates may also have
- An MBA from a leading business school
- A record of exceptional achievement early in life, at the top of your class, in a competition or in something you built from nothing
- Time in an operating role at a company that grew several times over while you were there
- A consulting, finance or investing background that you have since turned into running things
- Command of the numbers: you can build the model, read the accounts and know what moves them
- Experience winning business from companies, family offices or institutions
Who you will work with
You will work with the founders every day, and with some of the most capable people you will ever meet. They will expect the same of you.
How we work
We are a small team on purpose. Everyone at The Wellness uses AI and agents in their own work every day and builds them into how the clinic runs, so a few exceptional people can look after people across the world. We expect the same of you from your first week.
Compensation
$75,000 to $100,000 base, plus 5% of the new profit the clinics make in your first year, uncapped, paid annually. Private health care through The Wellness.
How to join
Very few people will join The Wellness in this role, and the process is built that way.
High agency is the first thing we look for. The strongest applicants do not wait to be asked: alongside your application, find a way to reach us with one thing you have already done for The Wellness, or would do in your first week.
Apply with your CV, then take our culture test. It is the same for every role here, and the bar is high. If you pass, we will ask you to look at The Wellness from the outside, through our website, our clinics or a visit of your own, and send us the 3 biggest opportunities you see. Every stage after that is by invitation. You will spend time with the team, and the final conversation is with a founder, because our founders meet every person who joins.
About The Wellness
The Wellness is a doctor-led clinic built on frontier technology, caring for people in London and in cities across the world. Our mission is to lead the change in how people are looked after. The people we care for come first in everything we do, and we hire people who are the best in the world at what they do.
There is no minimum number of years of experience. If you can do the work exceptionally well, we want to hear from you. We hire on evidence of ability and welcome people of every background. If you need an adjustment at any stage, tell us and we will make it.