Navigation

£295 a case, and it is included in membership. The fee pays for your liaison, the finding, the booking, the chasing and the letter back into your record. The consultant, the tests and the scans are billed by the people who do them, and you hear each fee before you agree to it.

When it is urgent, a first appointment is offered within 48 hours. When it is routine, within five working days. Offered means a real date with a real clinic that you can accept or decline, not a place in a queue.

We can ask, and we often can. What we cannot promise is a named consultant on a named day, because their diary is theirs and not ours. If the person you want cannot see you in the window, you hear that within the day along with the next best name and why we would trust them.

Some do, because the problem is outside their practice or their list is closed. You are told the same day and offered another specialist. The clock on our promise restarts from that offer, and you are never left holding the phone.

A member of the clinic team who takes your case from the first call to the letter. You are given their name and number when the case opens, and they are the one person you deal with throughout.

Not to start. If you have one, send it and we work from it. If you do not, one of our GPs will see you first, usually the same or next day, and write the referral the specialist needs. That appointment is charged at the usual GP fee.

Yes. Every clinic letter, scan report and result comes back to your record here and is read by your doctor, who explains it to you. That is the point of navigation over a referral. The information does not scatter.

The navigation fee itself is not usually covered. The consultant and the tests often are, with a GP referral, and we make sure the referral is written in the form your insurer needs. You will receive an itemised receipt for everything.