InsurersFor Allianz Care and Allianz Partners members and case managers
Using your Allianz cover with a private GP in London
Allianz recognises The Wellness as a provider. The Wellness sees Allianz members the same day in Marylebone and Belgravia or at their hotel, and the report goes to the member and the case manager as soon as the consultation ends.
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If you are a Allianz member
Allianz recognises The Wellness as a provider. Whether a visit is covered still depends on your policy, and we check it with you before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
Allianz Care asks for its pre-authorisation form five working days before planned treatment, so we write the GP’s findings in a form the helpline can act on the same day.
For the case manager
How a Allianz case runs with us in London, from the call to the invoice.
- Treated in situA Allianz member is examined and treated in the room unless a hospital is safer.
- The reportWritten in English the moment the visit ends, for Allianz and for the member.
- Invoices that matchEach fee on its own line, inside the Allianz guarantee and quoting its reference.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
A Allianz member treated in London keeps one record, and with their consent our partners in the next city read it before they are seen.
Refer a member
For Allianz case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How Allianz works
Each line is read from Allianz’s own website, with the date we read it.
The Allianz Care helpline is open 24 hours a day, 7 days a week.
Source Checked
Members send the pre-authorisation form at least five working days before treatment.
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Allianz Care contacts the hospital to arrange payment of the bill directly where possible.
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Members claim through MyClaims in the MyHealth app or online, with a copy of each invoice and the diagnosis.
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Questions
How far ahead does Allianz Care need the pre-authorisation form?
At least five working days before planned treatment, Allianz Care says. For a GP visit today, ring its 24 hour helpline, then us.
What does an Allianz Care claim need from us?
A copy of each invoice and the diagnosis, sent through MyClaims in the MyHealth app or online. Our invoice is itemised and the report states the diagnosis in plain terms.
Can you treat a Allianz member at their hotel rather than send them to hospital?
Where it is safe, yes. The doctor examines and treats in the room, prescribes, and arranges blood tests. If the member needs a hospital, the doctor says so and arranges it.
What does the invoice for a Allianz case show?
Every fee on its own line against the Allianz reference, dated and signed by the treating doctor. Provider teams can ask for our fee schedule for insured and sponsored care.
Which languages can a Allianz member be seen in?
English and Arabic in person. For any other language we bring an interpreter onto the call before the visit.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
Read on
Allianz is an independent organisation. The Wellness is not affiliated with Allianz unless stated on this page.