InsurersFor AXA Global Healthcare members and case managers
Using your AXA Global Healthcare cover with a private GP in London
AXA Global Healthcare members can see a private GP in London the same day, in Marylebone and Belgravia or where they are staying. Cover for the visit is a matter for the member’s AXA Global Healthcare policy, and we can ask AXA Global Healthcare about it first.
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If you are a AXA Global Healthcare member
Whether a visit is covered depends on your policy. With your agreement we can ask AXA Global Healthcare for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
AXA Global Healthcare asks members to check cover before making an appointment, so a member can ring AXA, then ring us, and be seen the same day.
For the case manager
How a AXA Global Healthcare case runs with us in London, from the call to the invoice.
- Treated in situA AXA Global Healthcare member is examined and treated in the room unless a hospital is safer.
- The reportWritten in English the moment the visit ends, for AXA Global Healthcare and for the member.
- Invoices that matchNothing billed to AXA Global Healthcare that the guarantee does not name, every line itemised.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
AXA Global Healthcare members move between countries. With consent the London record goes ahead of them to our partners in 12 other cities.
Refer a member
For AXA Global Healthcare case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How AXA Global Healthcare works
Each line is read from AXA Global Healthcare’s own website, with the date we read it.
The member line is open 24 hours a day, seven days a week.
Source Checked
Members check cover before making an appointment, by logging in to their online account or calling AXA.
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Where it can, AXA settles the bill directly with the provider.
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Members who paid up front upload the invoice and receipt to their online account.
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Questions
Should I call AXA Global Healthcare before I see you?
AXA asks members to check cover before making an appointment, online or by phone, and its member line is open around the clock. Do that first, then request the appointment.
What do I upload if I pay up front?
The invoice and the receipt, to your AXA online account. Ours is itemised by service and dated, with the medical report alongside.
Which languages can a AXA Global Healthcare member be seen in?
English and Arabic in person. For any other language we bring an interpreter onto the call before the visit.
Can a AXA Global Healthcare member see a doctor in London today?
They usually can. Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four. A doctor calls the member first, then sees them at The Wellness, Baker Street, at The Wellness, Belgravia or at their hotel or home.
Does the AXA Global Healthcare claims team get the report?
It goes to AXA Global Healthcare once the member agrees, the same hour the doctor finishes, with the diagnosis, the treatment and what happens next.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
Read on
AXA Global Healthcare is an independent organisation. The Wellness is not affiliated with AXA Global Healthcare unless stated on this page.