InsurersFor Blue Cross Blue Shield Global Solutions members and case managers
Using your BCBS Global Solutions cover with a private GP in London
BCBS Global Solutions members can see a private GP in London the same day, in Marylebone and Belgravia or where they are staying. Cover for the visit is a matter for the member’s BCBS Global Solutions policy, and we can ask BCBS Global Solutions about it first.
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If you are a BCBS Global Solutions member
Whether a visit is covered depends on your policy. With your agreement we can ask BCBS Global Solutions for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
Blue Cross Blue Shield Global Solutions, formerly GeoBlue, asks for Direct Pay requests 48 hours ahead, so for a visit today the member usually pays and files an eClaim.
For the assistance desk
What the BCBS Global Solutions case management team receives from us on a London case.
- Treated in situThe BCBS Global Solutions member is seen at the hotel, home or office when it is safe to treat there.
- The reportWritten in English the moment the visit ends, for BCBS Global Solutions and for the member.
- Invoices that matchEach fee on its own line, inside the BCBS Global Solutions guarantee and quoting its reference.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
One record follows a BCBS Global Solutions member from London to our partners abroad, when the member agrees, so nothing is asked twice.
Refer a member
For BCBS Global Solutions case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How BCBS Global Solutions works
Each line is read from BCBS Global Solutions’s own website, with the date we read it.
Members call the 24/7/365 Global Service Center on the number on the back of their ID card.
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Members request Direct Pay at least 48 hours before an appointment through the Member Portal, the app or by phone.
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For Direct Pay the provider receives a guarantee letter and the member usually pays only the copay or deductible.
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A claim needs an itemised bill from the provider and a claim form, sent as an eClaim through the Member Portal or app.
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Questions
Can I use Direct Pay with BCBS Global Solutions for a visit today?
BCBS Global Solutions asks for Direct Pay requests at least 48 hours before an appointment. For a same day visit you usually pay us and send an eClaim with our itemised bill.
Is this the same company as GeoBlue?
Yes. GeoBlue is now Blue Cross Blue Shield Global Solutions, and the GeoBlue name is being retired. The member ID card and the Global Service Center number still apply.
What does the invoice for a BCBS Global Solutions case show?
Each service on its own line with its fee, the date, the doctor, and the guarantee or case reference on every page. Our fee schedule for insured and sponsored care is available to provider teams on request.
Which languages can a BCBS Global Solutions member be seen in?
Our doctors consult in English, and in Arabic for BCBS Global Solutions members who prefer it. An interpreter joins by telephone for other languages.
Can a BCBS Global Solutions member see a doctor in London today?
The BCBS Global Solutions member usually hears from a doctor within the day, and is then seen at the hotel, at home or at one of our two London clinics.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
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BCBS Global Solutions is an independent organisation. The Wellness is not affiliated with BCBS Global Solutions unless stated on this page.