InsurersFor APRIL International members and case managers
Using your APRIL International cover with a private GP in London
A APRIL International member in London can be seen by a private doctor the same day, in clinic or at the hotel. We can ask APRIL International for a guarantee of payment before the visit, with the member’s agreement.
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If you are a APRIL International member
Whether a visit is covered depends on your policy. With your agreement we can ask APRIL International for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
APRIL International members send bills and prescriptions through the Easy Claim app, so our invoice and report are written to photograph cleanly on one page each.
For the assistance desk
What the APRIL International case management team receives from us on a London case.
- Treated in situA APRIL International member is examined and treated in the room unless a hospital is safer.
- The reportSent to APRIL International as soon as the consultation ends, with a copy for the member.
- Invoices that matchItemised against the APRIL International guarantee, line for line, with its reference on every page.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
APRIL International members move between countries. With consent the London record goes ahead of them to our partners in 12 other cities.
Refer a member
For APRIL International case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How APRIL International works
Each line is read from APRIL International’s own website, with the date we read it.
For a planned hospital stay members submit a request through the Easy Claim app before admission.
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In an emergency the member notifies APRIL and APRIL contacts the hospital directly.
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Members photograph bills, prescriptions and payment receipts and send them through the Easy Claim app.
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The Easy Claim app holds a virtual insurance card that enables direct billing in some countries.
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Questions
How does an APRIL member claim for a GP visit with you?
By photographing our invoice, any prescription and the payment receipt and sending them through the Easy Claim app, as APRIL describes.
Does the APRIL virtual card work at The Wellness?
APRIL says the card lets providers in some countries bill APRIL directly. We have no agreement with APRIL, so in London you pay at the visit and claim.
Which languages can a APRIL International member be seen in?
Our doctors consult in English, and in Arabic for APRIL International members who prefer it. An interpreter joins by telephone for other languages.
Can a APRIL International member see a doctor in London today?
In most cases, the same day. A doctor rings the APRIL International member, then sees them in clinic on Baker Street or in Belgravia, or where they are staying.
Does the APRIL International claims team get the report?
It goes to APRIL International once the member agrees, the same hour the doctor finishes, with the diagnosis, the treatment and what happens next.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
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APRIL International is an independent organisation. The Wellness is not affiliated with APRIL International unless stated on this page.