InsurersFor Now Health International members and case managers
Using your Now Health cover with a private GP in London
A Now Health member in London can be seen by a private doctor the same day, in clinic or at the hotel. We can ask Now Health for a guarantee of payment before the visit, with the member’s agreement.
Updated
If you are a Now Health member
Whether a visit is covered depends on your policy. With your agreement we can ask Now Health for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
Now Health aims to process eligible claims within five working days, and our report goes with the invoice so nothing waits on a missing page.
For the case manager
How a Now Health case runs with us in London, from the call to the invoice.
- Treated in situWhere it is safe, a doctor treats the Now Health member where they are staying.
- The reportSent to Now Health as soon as the consultation ends, with a copy for the member.
- Invoices that matchEach fee on its own line, inside the Now Health guarantee and quoting its reference.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
A Now Health member treated in London keeps one record, and with their consent our partners in the next city read it before they are seen.
Refer a member
For Now Health case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How Now Health works
Each line is read from Now Health’s own website, with the date we read it.
Members must contact Now Health first to request pre-authorisation for inpatient or daypatient treatment.
Source Checked
After pre-authorisation Now Health places a guarantee of payment with the provider so the member does not pay and claim back.
Source Checked
Members submit claims through the Now Health app, attaching receipts or diagnostic reports.
Source Checked
Now Health aims to process eligible claims within five working days of receipt.
Source Checked
Questions
How quickly does Now Health pay a claim?
Now Health aims to process eligible claims within five working days of receiving them. Send our invoice and report together through the Now Health app.
When does Now Health need to be called first?
For inpatient or daypatient treatment, Now Health asks members to request pre-authorisation first. A GP visit with us is outpatient care.
What does the invoice for a Now Health case show?
Every fee on its own line against the Now Health reference, dated and signed by the treating doctor. Provider teams can ask for our fee schedule for insured and sponsored care.
Which languages can a Now Health member be seen in?
English and Arabic in person. For any other language we bring an interpreter onto the call before the visit.
Can a Now Health member see a doctor in London today?
They usually can. Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four. A doctor calls the member first, then sees them at The Wellness, Baker Street, at The Wellness, Belgravia or at their hotel or home.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
Read on
Now Health is an independent organisation. The Wellness is not affiliated with Now Health unless stated on this page.