InsurersFor William Russell members and case managers
Using your William Russell cover with a private GP in London
William Russell members can see a private GP in London the same day, in Marylebone and Belgravia or where they are staying. Cover for the visit is a matter for the member’s William Russell policy, and we can ask William Russell about it first.
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If you are a William Russell member
Whether a visit is covered depends on your policy. With your agreement we can ask William Russell for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
William Russell members pay and claim back for outpatient care, which is how most visits to a GP in London are handled.
If you manage the case
Four things a William Russell case manager can rely on in London.
- Treated in situThe William Russell member is seen at the hotel, home or office when it is safe to treat there.
- The reportThe William Russell case file has our report the same hour the doctor finishes.
- Invoices that matchItemised against the William Russell guarantee, line for line, with its reference on every page.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
One record follows a William Russell member from London to our partners abroad, when the member agrees, so nothing is asked twice.
Refer a member
For William Russell case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How William Russell works
Each line is read from William Russell’s own website, with the date we read it.
Members contact William Russell at least 5 days before a hospital admission, or within 24 hours if that is not possible.
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Members complete an online pre-authorisation form and upload the doctor's medical notes.
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If the treatment is covered William Russell tries to send the hospital a guarantee of payment.
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For outpatient care members pay and claim back with a fully itemised invoice and receipt.
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Questions
How does a William Russell member claim for a GP visit?
William Russell says outpatient care is paid by the member and claimed back with a fully itemised invoice and receipt. We give you both at the visit.
What if the GP thinks I need a hospital admission?
William Russell asks to hear at least five days before an admission, or within 24 hours if that is not possible. Our GP writes the medical notes its online form asks you to upload.
Can a William Russell member see a doctor in London today?
They usually can. Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four. A doctor calls the member first, then sees them at The Wellness, Baker Street, at The Wellness, Belgravia or at their hotel or home.
Does the William Russell claims team get the report?
With the member’s consent, yes, as soon as the consultation ends. It is written in English, states the diagnosis and the plan, and the member has the same copy.
Can you treat a William Russell member at their hotel rather than send them to hospital?
Where it is safe, yes. The doctor examines and treats in the room, prescribes, and arranges blood tests. If the member needs a hospital, the doctor says so and arranges it.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
Read on
William Russell is an independent organisation. The Wellness is not affiliated with William Russell unless stated on this page.