InsurersFor AXA Health members and case managers
Using your AXA Health cover with a private GP in London
A AXA Health member in London can be seen by a private doctor the same day, in clinic or at the hotel. We can ask AXA Health for a guarantee of payment before the visit, with the member’s agreement.
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If you are a AXA Health member
Whether a visit is covered depends on your policy. With your agreement we can ask AXA Health for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim. Most AXA Health policies pay for consultant care after a GP referral. Our GPs refer to consultants AXA Health will fund, and we check the name with you before the letter is written.
AXA Health members on the guided option need an open referral, and our GPs write that kind as a matter of course when you tell us your plan.
For case managers
The medical side of a London case for the AXA Health case management team.
- Treated in situWhere it is safe, a doctor treats the AXA Health member where they are staying.
- The reportThe AXA Health case file has our report the same hour the doctor finishes.
- Invoices that matchItemised against the AXA Health guarantee, line for line, with its reference on every page.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
AXA Health members move between countries. With consent the London record goes ahead of them to our partners in 12 other cities.
Refer a member
For AXA Health case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How AXA Health works
Each line is read from AXA Health’s own website, with the date we read it.
AXA Health says that in most cases you need a GP referral for your treatment to be covered.
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AXA Health asks members to get treatment authorised and gives an authorisation number that the specialist or hospital needs for billing.
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Members with the AXA Health guided option need to ask their GP for an open referral, which names a type of specialist rather than a person.
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AXA Health says most members are covered by its online GP service, AXA Doctor at Hand, powered by Doctor Care Anywhere.
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AXA Health states it does not usually cover the cost of face to face private GP fees.
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Questions
Is a face to face GP visit covered by AXA Health?
AXA Health says it does not usually cover face to face private GP fees. You pay us for the appointment, and the referral the GP writes is what AXA Health looks at for the specialist care.
I am on the AXA Health guided option. What kind of referral do I need?
An open referral, which names the type of specialist rather than a person. Tell us when you request the appointment and the GP writes it that way.
Where does the AXA Health authorisation number go?
To the specialist or hospital that treats you, for their bill. AXA Health gives it when it authorises the treatment, after you have seen the GP.
Why see you rather than AXA Doctor at Hand?
Doctor at Hand is online. Some members want to be examined in person in London, or need a doctor at home or at a hotel, and come to us for that.
Do you bill AXA Health directly?
No. We have no agreement with AXA Health. You pay at the visit and we give you an itemised invoice and a medical report.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
Read on
AXA Health is an independent organisation. The Wellness is not affiliated with AXA Health unless stated on this page.