InsurersFor Charles Taylor Assistance members and case managers
A private doctor in London for Charles Taylor Assistance members
A Charles Taylor Assistance member in London can be seen by a private doctor the same day, in clinic or at the hotel. We can ask Charles Taylor Assistance for a guarantee of payment before the visit, with the member’s agreement.
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If you are a Charles Taylor Assistance member
Whether a visit is covered depends on your policy. With your agreement we can ask Charles Taylor Assistance for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
Charles Taylor Assistance, formerly CEGA, reviews medical bills for reasonable and customary charges, and our invoices state every fee for that review.
For case managers
The medical side of a London case for the Charles Taylor Assistance assistance team.
- Treated in situWhere it is safe, a doctor treats the Charles Taylor Assistance member where they are staying.
- The reportThe Charles Taylor Assistance case file has our report the same hour the doctor finishes.
- Invoices that matchItemised against the Charles Taylor Assistance guarantee, line for line, with its reference on every page.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
Charles Taylor Assistance members move between countries. With consent the London record goes ahead of them to our partners in 12 other cities.
Refer a member
For Charles Taylor Assistance case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How Charles Taylor Assistance works
Each line is read from Charles Taylor Assistance’s own website, with the date we read it.
Charles Taylor Assistance gives worldwide medical assistance 24/7, 365 days a year.
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It runs a medical emergency 24 hour helpline on +44 (0) 1243 621 107.
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Its worldwide network has more than 70,000 providers on one platform.
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Its cost containment team reviews medical bills to check charges are reasonable and customary.
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Questions
How do you invoice Charles Taylor Assistance?
Against its guarantee, itemised by service with each fee stated, so its cost containment team can review it without coming back to us.
Is Charles Taylor Assistance the former CEGA?
Yes. Charles Taylor says its air ambulance and assistance business was formerly CEGA Group.
Does the Charles Taylor Assistance case manager get the report?
Yes, when the Charles Taylor Assistance member consents. The doctor writes it before leaving, in English, and the member keeps an identical copy.
Can you treat a Charles Taylor Assistance member at their hotel rather than send them to hospital?
Often. A doctor treats the Charles Taylor Assistance member where they are staying, and only refers on to a hospital when the examination calls for it.
What does the invoice for a Charles Taylor Assistance case show?
Each service on its own line with its fee, the date, the doctor, and the guarantee or case reference on every page. Our fee schedule for insured and sponsored care is available to provider teams on request.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
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Charles Taylor Assistance is an independent organisation. The Wellness is not affiliated with Charles Taylor Assistance unless stated on this page.