InsurersFor Healix International members and case managers
A private doctor in London for Healix members
Healix recognises The Wellness as a provider, under provider number POLTHEW002. The Wellness sees Healix members the same day in Marylebone and Belgravia or at their hotel, and the report goes to the member and the case manager as soon as the consultation ends.
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If you are a Healix member
Healix recognises The Wellness as a provider, under provider number POLTHEW002. Whether a visit is covered still depends on your policy, and we check it with you before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
Healix lists The Wellness under provider number POLTHEW002, so a Healix case manager can place a London case with us by that number.
For the assistance desk
What the Healix assistance team receives from us on a London case.
- Treated in situA Healix member is examined and treated in the room unless a hospital is safer.
- The reportSent to Healix as soon as the consultation ends, with a copy for the member.
- Invoices that matchItemised against the Healix guarantee, line for line, with its reference on every page.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
Healix members move between countries. With consent the London record goes ahead of them to our partners in 12 other cities.
Refer a member
For Healix case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How Healix works
Each line is read from Healix’s own website, with the date we read it.
Healix International gives 24/7 assistance to policyholders on behalf of insurers.
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Healix manages inpatient and outpatient care and issues guarantees of payment.
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Its network covers more than 75,000 providers with agreed pricing and direct billing.
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For Healix Health schemes all treatment must be pre-authorised through the claims helpline or online claims portal before attending.
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Questions
What is The Wellness’s Healix provider number?
POLTHEW002. Quote it with the case and the member’s details, and we confirm the appointment with the member directly.
Do Healix Health scheme members need pre-authorisation?
Healix says all treatment on Healix Health schemes must be pre-authorised through its claims helpline or online portal before attending. Do that first, then refer the member here.
Can you treat a Healix member at their hotel rather than send them to hospital?
Often. A doctor treats the Healix member where they are staying, and only refers on to a hospital when the examination calls for it.
What does the invoice for a Healix case show?
Each service on its own line with its fee, the date, the doctor, and the guarantee or case reference on every page. Our fee schedule for insured and sponsored care is available to provider teams on request.
Which languages can a Healix member be seen in?
Our doctors consult in English, and in Arabic for Healix members who prefer it. An interpreter joins by telephone for other languages.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
Read on
Healix is an independent organisation. The Wellness is not affiliated with Healix unless stated on this page.