InsurersFor Redion members and case managers
A private doctor in London for Redion members
The Wellness sees Redion members the same day in Marylebone and Belgravia, or at their hotel or home in London, and writes the report as each consultation ends. What Redion pays for is set by the member’s own policy.
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If you are a Redion member
Whether a visit is covered depends on your policy. With your agreement we can ask Redion for a guarantee of payment before you are seen. Where direct settlement is not in place, you pay at the visit and we give you an itemised invoice and medical report for your claim.
Redion is the new name for Europ Assistance, and its claims teams are unchanged, so a case referred under either name reaches us the same way.
For the assistance desk
What the Redion assistance team receives from us on a London case.
- Treated in situA Redion member is examined and treated in the room unless a hospital is safer.
- The reportSent to Redion as soon as the consultation ends, with a copy for the member.
- Invoices that matchNothing billed to Redion that the guarantee does not name, every line itemised.
- FeesOur fee schedule for insured and sponsored care is available to provider teams on request.
Care in our other cities, on one record
A Redion member treated in London keeps one record, and with their consent our partners in the next city read it before they are seen.
Refer a member
For Redion case managers and assistance teams. Send the member and the guarantee, and a doctor calls the member.
How Redion works
Each line is read from Redion’s own website, with the date we read it.
Europ Assistance and Generali Employee Benefits are now Redion, part of the Generali Group.
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Redion says the name has changed but cover, policies and claims teams have not.
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Redion works through a network of providers and assistance centres in more than 190 countries.
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Redion offers 24/7 teleconsultation with a GP or specialist by phone, video or chat.
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Questions
Is Redion the same as Europ Assistance?
Yes. Redion says Europ Assistance and Generali Employee Benefits are now Redion, part of the Generali Group, with the same cover, policies and claims teams.
Why refer a Redion member to you when Redion offers teleconsultation?
When the member needs to be examined in person in London, at a hotel, home or clinic, or needs blood taken the same day.
Which languages can a Redion member be seen in?
Our doctors consult in English, and in Arabic for Redion members who prefer it. An interpreter joins by telephone for other languages.
Can a Redion member see a doctor in London today?
They usually can. Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four. A doctor calls the member first, then sees them at The Wellness, Baker Street, at The Wellness, Belgravia or at their hotel or home.
Does the Redion case manager get the report?
With the member’s consent, yes, as soon as the consultation ends. It is written in English, states the diagnosis and the plan, and the member has the same copy.
Our numbers
- Care Quality Commission
- Registered with the Care Quality Commission
- GMC registered doctors
- 5
- A doctor on the clinic’s line
- Monday to Friday eight until eight, Saturday nine until five, Sunday ten until four.
- Every referral and enquiry
- You will hear from us within 24 hours.
Read on
Redion is an independent organisation. The Wellness is not affiliated with Redion unless stated on this page.