The Wellness8 September 2026Last reviewed 8 September 2026
A London hotel gets a doctor to a guest by calling a private practice that visits. The Wellness sends a GMC registered doctor to a hotel room anywhere in London for £400, which covers the visit, the examination and a prescription written on the spot. A telephone consultation first is £59.
A guest asks for a doctor at eleven at night and the desk has three options, all of which exist in London today.
The first is a practice that visits, called direct. The desk telephones, a doctor is dispatched, and the guest is seen in the room. This is the fastest route and the one most concierge teams end up using.
The second is a medical concierge company, which holds the relationship and subcontracts the doctor. It adds a layer and it adds a margin, and it is useful where a property wants one number for everything including nurses, ambulances and repatriation.
The third is the guest’s own travel insurer, which is slower and is worth starting only when the problem is clearly not urgent, because the authorisation takes longer than the illness will wait.
The distinguishing feature of this market is that the price is not published. The London General Practice advertises twenty four hour on call cover for hotels and their guests, including intravenous treatment delivered to rooms, and publishes no price. London Health Concierge says it works with most hotels around London and puts a doctor in a hotel within thirty to sixty minutes, and publishes no price. The Harley Street practices that serve family offices publish no price either.
Ours is on the page. A visit to a hotel, home or office anywhere in London is £400. A telephone consultation first, which is often the right first step at two in the morning, is £59. A same day appointment in Marylebone, where the guest can travel, is £220. Intravenous treatment runs from £225 to £1,275 depending on the infusion.
A price a concierge can quote to a guest before the doctor arrives is worth more than a faster promise the guest cannot price.
Ask for the doctor’s name and their GMC registration, and check it. A guest in a foreign country is entitled to know who is coming into their room.
Ask whether the doctor can prescribe and where the prescription is dispensed at that hour, because a prescription a guest cannot fill until Monday has solved nothing.
Ask what the fee is and who is billed. Ours is billed to the guest, unless the property asks us to bill it to the folio, and we agree that on the telephone before the doctor leaves rather than at the door.
Ask what happens if the guest needs more than a doctor. We hold specialist navigation as a named service at £295 a case, with a first appointment offered within 48 hours when it is urgent and five working days when it is routine, and the letter comes back into the record.
Ask what follows the visit. A guest flying home the next morning needs a written note their own doctor can read, and that should not be something you have to chase.
Across a year, most in room calls in London hotels are one of five things, and none of them needs a hospital.
A stomach upset in the first two days of a trip, which is usually managed with rehydration and an antiemetic and occasionally needs fluids given intravenously. A chest or throat infection that has followed somebody onto a long flight. A back or a knee that has gone after too much walking, where an examination and an injection settle it. A medication left at home, where the guest needs a prescription written against a repeat they can prove. And an allergic reaction, where the speed of the answer is the whole treatment.
The reason this list matters to a desk is that four of the five are resolved in the room in one visit, at a price you can quote in advance. Sending a guest to an accident and emergency department for any of them costs them their evening and, if they are insured abroad, a great deal more.
The fifth, the allergic reaction, is the one where the desk should call an ambulance first and a doctor second, and any practice that tells you otherwise is selling.
We have no hotel partnership to announce, and we will not put a property’s name or crest on this site before there is a signed agreement behind it.
We are one clinic, in Marylebone. A doctor travels across London and we will tell your desk honestly how long that will take on the night rather than quote a number that suits us.
When a partnership does exist, it will be on the newsroom with the date.
30
to 60 minutes is the published dispatch time of one London medical concierge, which lists no price beside it.
London Health Concierge published claims, surveyed for the front doors research pack, September 2026
24
hour on call cover for hotels and their guests is advertised by The London General Practice, also with no published price.
The London General Practice hotel services page, surveyed September 2026
It depends on the hour and where in London the property is, and we will tell your desk on the call rather than promise a number in advance. A telephone consultation can happen while the doctor is travelling.
The guest, unless the property asks us to bill it to the folio. We agree that on the telephone before the doctor leaves, so nothing is discussed at the door.
Yes. Our doctors are GMC registered and prescribe on the visit. We will tell you where the prescription can be dispensed at that hour before we set off.
We have no partnership to announce. If a property tells you otherwise, ask them for the agreement, because we would have put it on our newsroom with the date.